Warning to OAP home over training

A CARE home for the elderly has been warned that under-trained staff are failing to protect residents’ safety and welfare.

The Care Quality Commission (CQC) has ordered Authentic Care Services to make urgent improvements to standards of care at Anchor house, Avenue Road, Wheatley, or face further action.

The warning follows an unannounced visit by inspectors to the 23-bed home last month.

CQC inspectors found care planning was poor and lacked sufficient detail to guide staff in order to meet individual needs.

In some cases, risk assessments carried out to manage incidents such as falls, weight loss or challenging behaviours were incomplete and it was unclear as to what actions had been taken to manage such risks.

The inspectors examined a staff training plan that showed, out of the 19 staff, nine required training in health and safety, 15 in moving and handling, ten in infection control and nine in fire safety.

Adam Brown, regional lead for CQC, said: “This warning sends a clear and public message that Authentic Care Services needs to address this issue as a matter of urgency or face serious consequences.

“Our inspectors will return to Anchor House in the near future and if we find it is not making the required progress we will not hesitate to use our legal powers to protect the people who use this service.”

Anchor House said it was taking the warnings ‘very seriously’ and addressing the issues as a matter of utmost urgency to ensure ‘we are compliant with the regulations’.

A spokesman for the home said: “The CQC is implying all care planning was lacking. In fact, this is referring to one care plan only, as all other care plans are well devised and person-centred.

“All staff have had continual support in care plan training.

“Again, the report implies staff have had no training, the fact is that staff have had training but are due refresher updates.”

If the required improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service.

Financial penalty notices and cautions can also be issued the CQC can prosecute the provider for failing to meet standards.