New online service launches for council tax accounts

The online service will save residents time, be accessible 24 hours a day, seven days a week, and provide instant access to council tax accounts.

To view your council tax account online go to the ‘My Account’ section and follow the instructions.

You will need your council tax account number and email address to see your account online. Your account number can be found on your latest council tax bill.

The new online service will allow you to view:

All your account transactions, such as direct debits or other payments

Your current instalment dates

Any arrears or costs on your account

Councillor Richard Hannigan, cabinet member for governance and transformation, said: “This new online service will make it a lot easier for residents to view their council tax account. They will be able to access their account at a time to suit them, 24 hours a day, seven days a week.

“Quite often residents will have a simple question about their council tax, such as ‘when is my next instalment date?’ that can now be answered online rather than having to contact the Local Taxation and Benefits team.

“If people have any arrears on their account, residents can keep track of this and ensure they are up-to-date with payments.”