Mail in ‘first class’ delivery - new figures say

A post box
A post box

THE Royal Mail has delivered target-beating figures - just months after it was revealed the service had paid out millions in compensation to disgruntled customers.

Numbers released by the service said that between April and June of this year, 93.2 per cent of first class mail was delivered on time in the DN postcode area - that being the next day.

It also exceeded its national second class mail and standard retail parcels quality targets throughout the same period.

The company delivered 98.6 per cent of second class mail three working days after posting, beating the 98.5 per cent target, according to independent research.

Standard Retail Parcels beat its 90 per cent target of delivery within three working days with a 97.1 per cent performance.

The figures come just months after it was revealed that more than £1.8 million had been paid out in compensation across South Yorkshire in the last six years following lost, stolen or damaged mail.

Doug Neal, Royal Mail delivery director for Doncaster, said: “Royal Mail’s target for next-day delivery of first class mail is one of the highest and most challenging next-day performance targets in Europe.

“We are extremely pleased that we are delivering a high quality service for our customers.”