Doncaster rail operator tops passenger satisfaction survey

Will Dunnett, of Hull Trains.
Will Dunnett, of Hull Trains.

Hull Trains, which operates rail services between Doncaster and London, has topped the National Passenger Rail Survey for satisfaction for the second year running.

The company scored 97 per cent overall, which is ten percent higher than the average for long-distance operators.

The company also scored 100 per cent satisfaction on its weekend services and topped the satisfaction league for punctuality and reliability.

Will Dunnett, managing director of Hull Trains, said: “We’re delighted to be first, particularly for passenger satisfaction, but what we’re most proud of is the consistency that we are showing.

“This is the third successive annual survey where we top the league and it’s testimony to our unwavering focus on delivering the best for our people and our passengers.”

He added: “All these are important innovations but they’re just a small part of our commitment to giving passengers the best possible journey experience. We listen intently and uniquely to our customers and build our service around them.

“Being an open-access operator enables us to be entrepreneurial and quick to market. But it’s people that drive our business forward. We have some of the best people in the industry and over the coming years we will continue to invest our time and effort in their training and development to ensure that the service we give to our passengers continues to be first-class.”

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