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Doncaster’s rail passengers give service thumbs up

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More than 90 per cent of passengers who travel on Grand Central trains through Doncaster are satisfied with their service.

Figures released by Passenger Focus reveal 94 per cent of the company’s passengers were satisfied, or very satisfied with services in the Spring 2014 National Rail Passenger Survey.

Commuters said they were particularly satisfied with the value for money tickets, helpfulness and attitude of staff and the extra legroom available as standard on its services.

Richard McClean, managing director at Grand Central, said: “We are pleased that our passengers are satisfied with Grand Central’s services and are particularly thrilled that customers have rated us as the best for value for money and for our handling of delays.

“Following previous feedback, we have made significant improvements to how we handle delays, including introducing a new Twitter feed and making a new social media team available from 6am to 10pm to ensure that whenever our passengers need us, we’re there to advise them. We are delighted that passengers have recognised that we’re handling delays better and we’re committed to improving this further.”

“We always aim to improve the Grand Central experience for passengers and we know there are specific areas where we can do better.”

 

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