Jobs warning after multi-million takeover

UNION chiefs have warned jobs must be protected at a huge Manvers call centre after the site was acquired by a rival firm in a multi-million pound takeover.

The Capita Group Plc have bought out Ventura, a customer contact specialist, for £65 million.

The Manvers-based call centre has around 2000 employees based in Manvers and 6000 others at several sites across the UK and one in India.

And the Communication Workers Union (CWU) urged Capita bosses to ensure a smooth transition which safeguards jobs and puts staff needs first.

Andy Kerr, CWU deputy general secretary, said: “This is a significant consolidation of outsourced call centre functions and presents an opportunity to drive up standards across the industry.

“It’s very early days and there are a lot of unanswered questions at this stage.

“Job security is a key concern, not least in regional employment terms as with around 8,000 staff, Ventura is a significant employer in Yorkshire.”

He added: “The outsourcing market can often be volatile, but the opportunities for redeployment in a bigger company like Capita should be better, hopefully meaning good news on job security.

“We urge both Capita and Ventura to engage with trusted independent union representatives through the transition period.

“Transparent communications and consultation with employees at this time will be vital for morale and successful integration.

“We’re also encouraging any staff affected by this change to contact CWU for information and advice.”

Ventura manages more than 50 million customer contacts and handles calls for clients including 02, Orange and British Gas.

In January, the firm made an £8 million profit on turnover of £156 million.

Capita Chief Executive, Paul Pindar, said: “The acquisition of Ventura is a good strategic fit with our existing integrated outsourcing services.”

Ian Cherry, Managing Director of Ventura, hailed the move as a “great way to take the business forward.”