Sheffield hotels top national table

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Sheffield has the best hotel customer service in the UK, according to an international survey.

It is the second time the city has topped the list, regaining top position after first claiming it in 2013, in a poll by online reservation company Hotel Info

The research analysed the post-stay reviews of over six million hotel guests to reveal the best and worst service levels across Europe based on friendliness and staff competence.

Sheffield tops the UK list, with an average rating of 8.03 out of 10, followed by Liverpool with 7.95 and Leeds with 7.82.

Ian Slater, chair of Hospitality Sheffield, said: “Over recent years there has been a huge investment in training and skills development in Sheffield, with Hospitality Sheffield working closely with its members and training partners to help create the very best teams.

“As such, we’re delighted to find ourselves top of this list for the second time - a lot of hard work and effort has gone in, and it’s a title we’re extremely proud of and determined to keep.”

Brendan Moffett, director of Marketing Sheffield, the city’s official destination marketing organisation, said: “This is fantastic news and testament to the hard work Hospitality Sheffield carry out via the city’s hotels and venues in making the visitor experience within Sheffield the very best it can be.”

Jörg Malang, chief product officer at Hotel Info, said: “The hotels in Sheffield especially distinguish themselves with an above average quality/price ratio as well as a high standard of service and very friendly personnel.”