A Doncaster family claims their luxurious getaway to a tropical retreat turned into a holiday from hell.
Tony Walton’s family were horrified by problems which he says greeted them at their five-star hotel in the Dominican Republic.
Tony, of Armthorpe, instigated a sit-in at the Riu Merengue resort, where nearly 200 British holidaymakers demanded improvements from operator Thomson.
“We have been there before – my brother-in-law got married there 10 years ago and that was the purpose of this trip, for his 10-year anniversary,” said Tony, who travelled to the Caribbean nation with seven other family members.
“But this time it was horrendous.”
Sales manager Tony, aged 48, said the holidaymakers had a number of issues including a shortage of food, food poisoning, vermin, people using the pools and beach as a toilet, prostitutes hanging around outside the resort night club.
Tony decided enough was enough and went to complain before starting a sit-in.
The tourists were eventually moved to a new hotel and Tony was offered £30 compensation from Thomson.
He said: “Everybody is so annoyed about it and the action from Thomson has been disgraceful.”
A Thomson spokesman said: “We are sorry to hear Mr Walton was disappointed with his stay at the Riu Merengue.
“We are aware some customers expressed a disappointment with the levels of service during high occupancy and, as a gesture of goodwill, moved them to a hotel nearby, including Mr Walton’s party.
“We are not aware of any reported cases of illness and the majority of customers at the hotel have opted to stay and continue their holiday.”
He added: “Thomson takes customer satisfaction very seriously and is working with the hotelier to fully investigate Mr Walton’s complaint.”